Patient survey 2019

Patient survey 2019

This is a questionnaire about the surgery, its staff and its organisation. The Partners and Staff at the Surgery would very much appreciate it if you could find the time to complete the form. Every survey returned will be extremely useful to see how we are performing now, and what would be required to improve our patient services. Please tell us what you think. Your replies will be completely anonymous. If you do have criticisms of the service we provide we would really welcome the opportunity to discuss individually. We are most grateful to you for taking the time to assist us.
How easy do you find it to get through to the Practice by telephone?*
Very easy Easy Neither easy nor difficult Difficult Very difficult
Are you aware that you can sign up to order repeat medications, book telephone appointments and view your Summary Record online?*
Yes No
Did you know that the practice offers eConsult - Whereby patient's can submit a question, consultation or request 24/7 via our website and receive a response by the end of the next working day?*
Yes No
How helpful do you find the Receptionists at the Practice?*
Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful
How satisfied are you with the Practice's appointment times?*
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatified
Are you aware that the Practice offers Improved Access appointments with a GP, Nurse or Healthcare Assistant during Evenings and Weekends at nearby Practices?*
Yes No
Do you get to see or speak to your preferred GP when you would like to?*
Always Usually Sometimes Rarely Never
Do you get to see or speak to your preferred GP when you would like to?*
Always Usually Sometimes Rarely Never
Were you offered a choice of appointment when you last tried to make an appointment at the Practice?*
Yes No
Were you satisfied with the type of appointment that you were offered?*
Vert satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Did you accept the last appointment that you were offered?*
Yes No
What type of appointment were you offered?*
Telephone appointment (GP) Face to face (GP) Face to face (Nurse) Face to face (Healthcare Assistant)
What would have been your preferred type of appointment?*
Telephone appointment (GP) Face to face (GP) Face to face (Nurse) Face to face (Healthcare Assistant)
Would you describe your experience of making an appointment as good?*
Yes No
How long did you wait to be seen after your scheduled appointment time?*
5 - 10 minutes 10 - 15 minutes 15 - 20 minutes 20 - 25 minutes Over 25 minutes
Did the Healthcare Professional you last saw/spoke to at the surgery give you enough time during your appointment?*
Yes No
Was the Healthcare Professional you last saw/spoke to at the surgery good at listening to you?*
Yes No
Did you feel involved as much as you wanted to be in any decisions about your care or treatment during your last appointment at the practice?*
Yes No
Did you have confidence and trust in the Healthcare Professional you spoke to or saw during your last appointment at the practice?*
Yes No
Did you feel that the Healthcare Professional recognised or understood any mental health needs during your last appointment at the practice?*
Yes No Not applicable
Did you feel that your needs were met during your last appointment at the Practice?*
Yes No
Do you feel that you have had enough support in the last 12 months to help manage any long term conditions?*
Yes No Not applicable
How would you describe your overall experience of the Practice?*
Excellent Good Neither good nor bad Bad Very bad
Additional comments
Please DO NOT include any personal details such as name, date of birth or NHS number. We are unable to respond to individual comments via this feedback form. If you would like to discuss an individual case, please email teignestuary@nhs.net
Thank you!
Thank you for taking the time to complete this survey. The Partners and staff appreciate your feedback.

Date published: 12th April, 2019
Date last updated: 12th April, 2019