Staff survey

A summary of the December 2019 staff survey can be viewed on TeamNet, which includes a breakdown of previous responses, and changes outlined from your feedback.

Staff survey 2020

0. Which team do you work in?*
Reception Team Dual role Admin Team Nursing Team GP
If you have a dual role, i.e. HCA & Reception select dual role. Admin = Admin and Secretary
Do you feel that following the last staff survey (December 2019) things have improved/changes have been implemented?*
Yes No Much the same
Copy of the survey results can be found on Team Net. Some suggestions were: 1) Additional Reception staff 2) Additional benefits for staff 3) Increase in Nursing capacity 4) More frequent team meetings
1. Do you have face-to-face contact with patients as part of your job?*
Yes, frequently Yes, occasionally No
2. To what extent do you agree or disagree with the following statements about your job?
I know what my work responsibilities are*
Strongly disagree Disagree Neutral Agree Strongly agree
I am trusted to do my job*
Strongly disagree Disagree Neutral Agree Strongly agree
I am able to do my job to a standard I am personally pleased with*
Strongly disagree Disagree Neutral Agree Strongly agree
There are frequent opportunities for me to show initiative in my role*
Strongly disagree Disagree Neutral Agree Strongly agree
Please use this box for any additional comments relating to the above statements.
3. To what extent do you agree or disagree with the following statements about your work?
I am able to make suggestions to improve the work of the surgery*
Strongly disagree Disagree Neutral Agree Strongly agree
I am able to make improvements happen in my area of work*
Strongly disagree Disagree Neutral Agree Strongly agree
I am able to meet all the conflicting demands on my time at work*
Strongly disagree Disagree Neutral Agree Strongly agree
I have adequate materials, supplies and equipment to do my work*
Strongly disagree Disagree Neutral Agree Strongly agree
There are enough staff at the surgery for me to do my job properly*
Strongly disagree Disagree Neutral Agree Strongly agree
The team I work in meets to discuss the team’s effectiveness*
Strongly disagree Disagree Neutral Agree Strongly agree
Any additional comments on Section 3 questions please use the box below
4. Health & well-being
Does the surgery take positive action on health and well-being?*
Yes Yes, to some extent No
Gym passes for staff, Flexible working, Counselling service
In the last 12 months have you experienced musculoskeletal problems (MSK) as a result of work activities?*
Yes Yes, to some extent No
During the last 12 months have you felt unwell as a result of work related stress?*
Yes Yes, to some extent No
In the last three months have you ever come to work despite not feeling well enough to perform your duties?*
Yes Yes, to some extent No
Have you felt pressure from your manager to come to work?*
Yes Yes, to some extent No
If you have said Yes to the above question, please provide more details here.*
Have you felt pressure from colleagues to come to work?*
Yes Yes, to some extent No
Have you put yourself under pressure to come to work?*
Yes Yes, to some extent No
Any additional comments on Section 4 questions please use the box below
5. Service improvement
Is there anything that the surgery does that you think is very good?*
Do you have any suggestions how the practice can improve the service we deliver?*
6. To what extent do you agree or disagree with the following?
The surgery treats staff who are involved in an error, near miss or incident fairly*
Strongly disagree Disagree Neutral Agree Strongly agree
The surgery encourages us to report errors, near misses or incidents*
Strongly disagree Disagree Neutral Agree Strongly agree
When errors, near misses or incidents are reported, The surgery takes action to ensure that they do not happen again.*
Strongly disagree Disagree Neutral Agree Strongly agree
We are given feedback about changes made in response to reported errors, near misses and incidents.*
Strongly disagree Disagree Neutral Agree Strongly agree
Any additional comments on Section 5 questions please use the box below
7. COVID feedback
I feel that the Surgery have done enough to ensure staff safety during COVID19*
Strongly disagree Disagree Neutral Agree Strongly agree
I feel that the surgery has managed the COVID19 situation well*
Strongly disagree Disagree Neutral Agree Strongly agree
I feel that I have had enough support (professionally and personally) during COVID19*
Strongly disagree Disagree Neutral Agree Strongly agree
Reflecting on the last 4 months, what could the Surgery have done differently / improved upon, should we face another pandemic situation in the future?*
Again, reflecting on the last 4 months, what do you think the Surgery has done particularly well in relation to COVID19, and why?*
Any other feedback in relation to how the surgery has responded to the COVID19 pandemic?*
8. In the last 12 months, have you had an appraisal or performance review?*
Yes No
9. Overall, do you enjoy your job here at Teign Estuary Medical Group?*
Yes No
10. If you would like to comment on any aspects of your work not covered in the questions above please use the box below

Staff survey 2020

2. To what extent do you agree or disagree with the following statements about your job?

3. To what extent do you agree or disagree with the following statements about your work?

4. Health & well-being

5. Service improvement

6. To what extent do you agree or disagree with the following?

7. COVID feedback

Helpful links:

CQC Report