Doctor First
Our Doctor First service will help you get the appointment you need when you need it.
If you want advice about a health problem, you can now have an appointment by telephone and speak directly to your doctor by phone on the day that you call. You can use the telephone for urgent and non-urgent health problems.
If you need to come into the surgery to be seen, he or she will make an appointment for you.
Please do not phone after 5pm unless it is an urgent. If you require any more information on this, please call in at the surgery and pick up a leaflet.
Pre-bookable appointments
These are mainly intended for patients who are working and are unable to receive a phone call but require a face to face appointment with a doctor.
Evening and Weekend Appointments (Improved Access)
If you would like to book an appointment outside our normal hours, please advise the Receptionist of this when contacting the surgery.
Mon – Thursday appointments will be at a practice in Teignmouth or Dawlish (on a rota basis), Friday evening and weekend appointments will all be at Cricketfield Surgery.
Evening and Weekend GP appointments:
Evening appointments are available at local practices in Teignmouth and Dawlish on a Monday – Thursday 6:30pm – 8pm
GP appointments on a Friday evening 6pm – 8pm, Saturday all day and Sunday 8am – 2pm at Cricketfield Surgery, Newton Abbot
Evening and Weekend Nurse and Healthcare Assistants:
Friday 6pm – 8pm, Saturday all day and Sunday 8am – 2pm at Cricketfield Surgery, Newton Abbot.
Extended Hours
We hold clinics for patients that are unable to attend the surgery during normal hours because of work commitments.
These must be pre-booked at least 48 hours in advance and are usually held on a Tuesday and Wednesday evening 6:30 – 7:30pm, both at Glendevon Medical Centre.
If however you require a late appointment on an alternative day, please have a GP telephone consultation in the first instance and they will do their best to accommodate your needs.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel
- Allowing 48 hours for the chemist to have your prescription available
- Not telephoning for repeat prescriptions
Nurses and Healthcare Assistants
You are still able to pre-book appointments with the Practice Nurse and the Healthcare Assistants.
When booking please let the receptionist know what the appointment is for so they may advise you which healthcare professional you need to see and the length of the appointment required. As we are a two-site surgery you will be offered appointments at both sites to maximise our appointment availability.
Online Appointment Booking
We are now able to offer our patients the opportunity to pre-book a telephone appointment with a GP online. The appointments available will be for a telephone call-back from the GP only, similar to if you had phoned the surgery that morning and requested an appointment over the telephone.
Please note the slots available for pre-booking will be 08:01 or 08:02 hours – this is not when you will receive your call back. The GP will begin calling patients booked in for a telephone call from 9am onwards and if you need to be seen they will arrange a face to face appointment with you. Please be aware that some GPs may only be working an afternoon surgery on certain days so will call you back at some time in the afternoon. If you wish to specify a time that is suitable to you, then please inform us in the booking slot.
To be registered for this service you will need to come into the surgery and ask the receptionist to set you up with your own log-in details to access online services.
Once you have registered you will be able to log-in to the patient access screen and pre-book a telephone consultation with a GP. You will also be able to order your repeat prescription from the same screen if required.
Text messaging service
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
[insert form]
Patients visiting from abroad
Visitors are not usually entitled to get non-hospital treatment. For example, if you used to live in the UK and then went to live abroad, you wouldn’t normally get free treatment if you came back for a visit unless you needed emergency treatment.
Temporary Residents
Anyone staying in the practice area temporarily may see our doctors and nurses. They will need to complete a short form for the information to be forwarded to their own doctor.
