Glendevon Medical Centre

01626 770955

Riverside Surgery

01626 873331

Repeat prescriptions

For repeat prescriptions please return your prescription counterfoil to the surgery and allow 48 hours for your request to be processed.

We cannot take repeat prescription requests over the phone, unless you are housebound. Prescription requests have to be in writing.

Your doctor will wish to review your medication with you at least annually. All the local chemists collect prescriptions daily from the surgeries, unless they are going electronically, so your prescription is forwarded direct to the chemist at your request.

It is helpful when ordering a repeat prescription to add your full name, address and date of birth to avoid any errors (this does not apply if you are using the repeat counterfoil or ordering online).  Please provide an explanation at the time of the request if there are any changes i.e. ordering early due to a holiday etc. If your prescription is due on or around a Bank Holiday, please order it in plenty of time.

Online repeat prescriptions

We are no longer accepting prescriptions by email to avoid errors – however, you can order your repeat prescriptions online now.

How to order your medication online

If you have not registered for online services please call in at the surgery in person with some form of ID and we will print off your user name and password for you to use.

Please note:  We cannot give user names and passwords over the telephone.

We can process your prescriptions electronically, via EPS (Electronic Prescribing System).  All you have to do is inform your chemist that you wish to be on this system and they will do the rest.

It means that when you put in your request the whole process will be done electronically from the surgery to the chemist.

If you would like further information on this system and to find out which pharmacies are using it, please visit the NHS Digital website.

For information about prescription charges and exemptions visit the NHS Choices website.