Glendevon Medical Centre

Riverside Surgery

Your data

Your data

Policies / documents can be viewed here – 

The Practice’s Data Protection Officer (DPO) is:

Bex Lovewell
Data Protection Officer
Delt Shared Services Ltd 
A:  Building 2 - DELT, Derriford Business Park, Plymouth, PL6 5QZ                        

If you have any concerns regarding how we handle, store or share your data; please contact the Practice Manager on


Devon & Cornwall Care Record

Health and social care services in Devon and Cornwall have developed a system to share patient data efficiently and quickly and, ultimately, improve the care you receive.

This shared system is called the Devon and Cornwall Care Record.

It’s important that anyone treating you has access to your shared record so they have all the information they need to care for you. This applies to your routine appointments and also in urgent situations such as going to A&E, calling 111 or going to an out-of-hours appointment.

It’s also quicker for staff to access a shared record than to try to contact other staff by phone or email.

Only authorised health and care staff can access the Devon and Cornwall Care Record and the information they see is carefully checked so that it relates to their job. Also, systems do not share all your data – just data that services have agreed is necessary to include.

For more information about the Devon and Cornwall Care Record, please go to


GP practice transparency notice for DPES for Pandemic Planning & Research

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.

The Practice’s Data Transparency Notice for the GPES Data extractions in relation to pandemic planning & research can be dowloaded from here: General Practice Transparency Notice for GPES Data for Pandemic Planning and Research


GPES Physical Health Checks for people with Severe Mental Illness (SMI)

NHS England has directed NHS Digital to collect and analyse data in connection with Physical Health Checks for people with Severe Mental Illness.

The data will allow monitoring of progress towards commitments set out in the Five Year Forward View for Mental Health,  reiterated in the NHS Long Term Plan and associated Mental Health Implementation Plan, to increase the number of people with Severe Mental Illness receiving physical health checks.

NHS Digital has been directed by NHS England under section 254 of the Health and Social Care Act 2012 (2012 Act) to establish and operate a system for the collection and analysis of the information specified for this service.

Data Provision Notice


Population Health Management and the One Devon Data Set

What is Population Health Management?

Population Health Management (or PHM for short) is aimed at improving the health of an entire population.  It is being implemented across the NHS and this Practice is taking part in a project extending across Devon.

PHM is about improving the physical and mental health outcomes and wellbeing of people and making sure that access to services is fair, timely and equal. It helps to reduce the occurrence of ill-health and looks at all the wider factors that affect health and care.

The PHM approach requires health care organisations to work together with communities and partner agencies, for example, GP practices, community service providers, hospitals and other health and social care providers.

These organisations will share and combine information with each other in order to get a view of health and services for the population in a particular area. This information sharing is subject to robust security arrangements.

More information about PHM can be read in our PHM privacy notice here: PHM Practice privacy notice

One Devon Dataset

As well as using your data to support the delivery of care to you, your data may be used to help improve the way health and social care is delivered to patients and service users throughout Devon using Population Health Management methods.

We will use a pseudonymised extract (ie. not identifiable information) which will be sent securely to NHS Devon ICB (Integrated Care Board) and in partnership with the Local Authorities. Data will be used to support the Devon Integrated Care System to improve short-term and medium-term health outcomes for local populations. If you would benefit from some additional care or support, your information will be shared back to the practice, or another local provider involved in your care, so that they can offer you direct care.

Further information about Population Health Management can be found here:

Further information about the One Devon Dataset can be found here:

We will rely on public interest task as the legal basis for processing your data for this purpose. You have a right to object to your information being used in this way. If you wish to discuss this further, please contact the Practice Manager via the Surgery on 01626 770955.

National Data Opt-Out (Type 2)

From March 2020 Teign Estuary Medical Group are compliant with the National Data Opt-out Programme.

This means that following recommendations from the National Data Guardian (NDG) that “patients should be able to opt-out of their personal confidential data being used for purposes other than their direct medical care.”

A patient has to register their choice to opt-out only once, and that registration applies to all healthcare settings and organisations, not just general practice. They can do this by using one of the following:

  1. Online service – Patients registering need to know their NHS number or their postcode as registered at their GP practice
  2. Telephone service 0300 303 5678 which is open Monday to Friday between 0900 and 1700
  3. NHS App – for use by patients aged 13 and over. The app can be downloaded from the App Store or Google play
  4. “Print and post” [1] registration form. Photocopies of proof of applicant’s name (e.g. passport, UK driving licence etc.) and address (e.g. utility bill, payslip etc.) need to be sent with the application. It can take up to 14 days to process the form once it arrives at NHS, PO Box 884, Leeds, LS1 9TZ


Additional resources in alternative formats 

NHS Digital has produced a suite of resources for patients in several different formats. If you would like information relating to the Nation Data Opt-Out Programme in a different format, please contact the practice.


Current formats available: 

BSL video – Patient information leaflet

Audio CD – Patient information leaflet

Braille version – Patient information leaflet

Easy-read booklet – Patient information leaflet

Written information – In 11 different languages

Please note: The above items are ordered on request from NHS Digital, and there can be a delay in obtaining these due to delivery and stock restrictions; however we will endeavour to fulfil all requests as quickly as possible. 


Date published: 23rd May, 2018
Date last updated: 13th January, 2023